Shipping and Returns

EBKE is a 100% online shop with no physical retail outlets. All orders are placed conveniently through our website and shipped directly to the customer's address—no in-store pickups required. Every order is processed and dispatched within 5 days of order intake. Depending on the destination, we work with trusted shipping partners such as DHL, FedEx, or UPS, and in some cases, your order may be delivered via air or road cargo. This ensures reliable and timely delivery, no matter where you are located.

In case there is a problem with the delivery or if your package arrives damaged, please don't hesitate to contact us. You can reach our logistics team directly by email at logistics@ebke.bike. We're here to help and will work quickly to resolve any issues with your order.

At EBKE, we offer a 30-day money-back guarantee for your peace of mind. If you're not completely satisfied with your purchase, you can return the bike within 30 days of delivery.

To receive a refund, the bike must be shipped back to us within 10 working days after notifying us of your return. The bike may be lightly used, but it must be free of any damages and returned in good condition.

Once we receive and inspect the returned item, we will process your refund promptly.